F.A.Q.

Storage
[toggle_content title=”How does the storage process work?”]

There are two possible ways to store your precious metals with AmsterdamSafe. You can purchase precious metals in combination with storage through our partner (AmsterdamGold). You can also store precious metals with AmsterdamSafe which are already in your possession (at home or at another storage facility).

Purchase from AmsterdamSafe partners:

If you purchase precious metals in combination with storage through AmsterdamGold, you will automatically receive a message from AmsterdamSafe to confirm your purchase. If you do not already have an account with AmsterdamSafe, you will be kindly requested to fill out and return the opening form. You will receive the opening form by e-mail following your first order, but you can also download and print the opening form from the AmsterdamSafe website.

After your precious metals have been stored at AmsterdamSafe you will receive a storage contract. Your storage contract and the associated administration (including our safe location system, your file and corresponding bank statements) provides the irrefutable evidence that your stored precious metals are inalienable economically and legally owned by you.

Store your own precious metals (purchased elsewhere) with AmsterdamSafe:

You can retrieve the opening form from the AmsterdamSafe website or by phone and send them in. However, an account will be opened only after the AmsterdamSafe experts have checked your precious metals for denomination and authenticity.

Only investment grade gold, palladium, platinum and silver are eligible for storage with AmsterdamSafe. Currently, jewellery is not eligible for storage. This ensures the quality and authenticity that AmsterdamSafe offers with storage. For further information about high quality precious metals or to make an appointment, please contact the AmsterdamSafe experts.

[/toggle_content]
[toggle_content title=”What documents will I receive from AmsterdamSafe?”]

As a new costumer with AmsterdamSafe, you will receive the opening form, the basic manual and an overview of current rates.

After your precious metals have been stored you will receive a depot overview. Throughout the duration of storage, you will receive a quarterly depot overview.

[/toggle_content]

Solid and reliability
[toggle_content title=”How reliable is the storage?”]

Firstly, through the safety  of the AmsterdamSafe vaults. The security of AmsterdamSafe is in accordance with the highest European Standards. Furthermore, the comprehensive security of the building, the building is located in a secured area of the Koninklijke Marechaussee (the Dutch military police). This makes the response time in case of irregularities extremely short. Because of the combination of high quality vaults and internal security one can rightfully say there is no safer storage location for precious metals investors in the Netherlands.

AmsterdamSafe works with specialized and professional organizations and has a team of loyal employees who have been employed by AmsterdamSafe for years. All employees have, in addition to a Certificate of Good Conduct, undergone an extensive screening by the Ministry of Justice and the specialist safety consultancy bureau/detective bureau Interseco. The reliability of AmsterdamSafe is both in terms of safety and reliability raised beyond any doubt.

The processes of AmsterdamSafe are subjected to inspections by the Authority Financial Markets (AFM) and the Dutch customs. This ensures the highest standard of accurate and reliable operations. These standards are documented and confirmed by the AFM certification and the AEO customs certification.

[/toggle_content] [toggle_content title=”Are the precious metals in storage checked (audited)?”]

There are indeed checks (audits) performed to ensure the quality and quantity of the stored goods. Several times a year the stored precious metals are checked by our internal team and by an external accountant team of Ernst & Young. The reports, in which they record their findings, are of course available for accountholders of AmsterdamSafe.

In addition to the audits on the amount of stored precious metals, there also is an annual quality check. Specialists of Schöne Edelmetaal B.V., one of the oldest precious metals smelters in the world, subject the stored precious metals to extensive quality controls. This is done to verify that your stored precious metals have the right purity and answer to the required standards for good negotiability.

[/toggle_content] [toggle_content title=”Are the precious metals insured against war, terrorism, fire, floods and theft?”]

Yes, the precious metals stored with AmsterdamSafe are fully insured against terrorism, acts of war and natural disasters such as floods, lightning and earthquakes. Theft and plane crashes are also included in the insurance coverage of AmsterdamSafe. In short, you’re always insured of the possession of your precious when you choose for storage with AmsterdamSafe.

[/toggle_content] [toggle_content title=”Are the precious metals insured against confiscation by the (Dutch) government?”]

Unique with AmsterdamSafe is the insurance against confiscation of precious metals by the Dutch government and even by any other legally established governments (EU, EEC, Council of Europe, President of the Eurogroup, the European Commissioner of Finance, or any other authorities such as America).

AmsterdamSafe has an arrangement with several major international insurers that indemnifies you in the event of a precious metals confiscation by any legally instated government.

If the storage of AmsterdamSafe is being declared forfeited by the authorities, then you will receive replacement of your stored precious metals of the same quantity and quality. Delivery of this replacement will take place at a location where the confiscation legislation is not in force (the first preferred location is outside the European Union, in Switzerland).

[/toggle_content] [toggle_content title=”Does the insurance pay out in cash or precious metals?”]

When your precious metals are damaged or lost in case of a calamity, your goods will be replaced by precious metals in the same denomination and quality. As a result there is no risk of loss of value by extreme market circumstances or inflation in the period following the loss or damage of your precious metals. You will always be assured of financial security offered by precious metals possession.
[/toggle_content] [toggle_content title=”Who are the insurers of AmsterdamSafe?”]

The insurers of AmsterdamSafe are: Achmea Schadeverzekeringen N.V. (Avéro), Delta Lloyd Schadeverzekeringen NV, HDI-Gerling Verzekeringen NV, REAAL Schadeverzekeringen NV, Allianz Nederland Corporate Schadeverzekeringen NV and NIPPONKOA Nederland NV. AmsterdamSafe is assisted by Leons Assurantiemakelaars, a specialised insurance brokerage.
[/toggle_content] [toggle_content title=”With which parties does AmsterdamSafe do business?”]

AmsterdamSafe only does business with reliable and reputable parties. For stock checks AmsterdamSafe makes use of the services of accountants Ernst & Young, the London Bullion Market Association (LBMA) and Schöne Edelmetaal B.V. For security issues AmsterdamSafe works together with security company Securitas, the Koninklijke Nederlandse Marechaussee and several other parties who cannot be named on the website for safety reasons.

AmsterdamSafe is a subsidiary of AmsterdamGold.com B.V. The majority shareholder of AmsterdamGold.com B.V. is a publicly listed investment company. The experienced and professional management of AmsterdamGold is approved by the Authority of Financial Markets (AFM). The AFM supervises the operations of AmsterdamSafe as a certified provider of investment products.

The bookkeeping is checked by internal accountants and Ernst & Young.

Cooperation with the Dutch customs is optimized by the special status which the AEO certification entails.

In consultation with the insurers, AmsterdamSafe is assisted by Leons Assurantiemakelaars.

[/toggle_content] [toggle_content title=”Is AmsterdamSafe a subsidiary of AmsterdamGold?”]

AmsterdamSafe is a subsidiary of AmsterdamGold, the largest Dutch precious metals retailer. AmsterdamSafe is a Limited Liability company and registered with the Dutch Chamber of Commerce with registration number 37.09.47.22.
[/toggle_content] [toggle_content title=”How solid is AmsterdamSafe as an enterprise?”]

Through the intervention of Administration Office AmsterdamSafe the storage with AmsterdamSafe is 100% protected from a possible bankruptcy of AmsterdamSafe or AmsterdamGold. Your storage contract and the associated administration (including our safe location system, your file and corresponding bank statements) provides the irrefutable evidence that your stored precious metals are inalienable economically and legally owned by you.
[/toggle_content]

Safety
[toggle_content title=”How safe are my precious metals?”]

Storing your precious metals with AmsterdamSafe is highly secure. The vaults of AmsterdamSafe are of the highest possible quality, just like the security around the AmsterdamSafe vault complex. This complex is located in a protected area of the “Koninklijke Marachaussee” near the headquarters of Securitas. There is a 24/7 monitoring of the vault complex and the response time in case of irregularities is extremely short because of its location and the high priority status of the AmsterdamSafe vault complex. In addition, there are different departments and companies that add additional security to AmsterdamSafe.

[/toggle_content] [toggle_content title=”In which country is the safe located?”]

The vault complex is located in the Netherlands. The VAT-free facility of AmsterdamSafe is located in the Netherlands as well. Because of the central location at Schiphol, you always have quick access to your stored precious metals. Unlike in the past, you no longer have to go to Switzerland for such diverse services.
[/toggle_content] [toggle_content title=”Are my precious metals stored separately?”]

AmsterdamSafe maintains the principle of 100% allocation. This means that your precious metals are completely and only stored on your account number (which is linked to your name). Your precious metals are stored in your own deposit box, separated from other storage, so there is no shared storage and there are no shared bars.
[/toggle_content] [toggle_content title=”What does 100% allocation mean?”]

100% allocation means that the stored precious metals are 100% present in the safe and your account. Your precious metals are stored in your own deposit box, which is linked to your personal account number. This ensures direct delivery or sale of your precious metals is always possible.
[/toggle_content] [toggle_content title=”Can I get to my precious metals promptly upon request?”]

Normally, an appointment and a viewing can be arranged within one workday, possibly within a few hours. In the event of a sale of your precious metals, the price can be fixed immediately if you wish.
[/toggle_content] [toggle_content title=”Can I see my precious metals?”]

You can make an appointment to see your precious metals. Normally, an appointment and a viewing can be arranged within one workday and sometimes even within a few hours. A viewing takes place in a specially equipped showroom.

For safety reasons, the safe complex itself can only be observed in very exceptional occasions.

[/toggle_content] [toggle_content title=”Does AmsterdamSafe provide details to third parties?”]

AmsterdamSafe guards your personal details, according to the “Wet bescherming persoonsgegevens” (law for the protection of personal details), with the extra care that precious metal storage requires. Discretion is of the highest priority for AmsterdamSafe. AmsterdamSafe will never disclose your personal details to third parties, unless actively forced by an legal authority.

To this date, this has never occurred and AmsterdamSafe will use all legal options at its disposal to prevent this from happening in the future.

[/toggle_content] [toggle_content title=”How can I sell my precious metals?”]

As a costumer of AmsterdamSafe, you are free to sell or retrieve your precious metals when desired. If you decide to sell precious metals from storage with AmsterdamSafe, you can contact AmsterdamSafe or our label “AmsterdamGold”. You can sell your goods via AmsterdamGold, or you can contact InkoopAmsterdamGoldby phone: +31 (0)20 658 95 55.

At www.inkoopamsterdamGold.com you can easily sell silver, palladium, platinum and gold following these   steps:

  1. Select the product(s) you wish to sell; the bid prices in the online store are linked in real-time to the precious metal spot prices. With every product the bid is shown. The bid shows the percentage AmsterdamGold will pay you for your product relative to the current rates.
  2. Click on the sale order; here you can see the overview of the number of products you want to sell, the corresponding price, the desired shipping method and payment method.
  3. Select the shipping method; select selling from storage with AmsterdamSafe.
  4. 1.     Select the payment method; select whether you want to receive payment by money transfer or cash.
  5. Click confirm; once you have confirmed the sale order, your sale is registered.*

In the case of a money transfer, AmsterdamSafe will contact you by phone for verification. After this verification, AmsterdamGold will transfer the amount to the account number that was previously registered. If you choose for payment by cash, then the verification will take place at the AmsterdamSafe office at Schiphol. Upon verification of your identity and  will receive the full amount in cash.

* sales through the AmsterdamGold website are subject to Term & Conditions.

[/toggle_content][toggle_content title=”How can I buy more precious metals?”]

At www.amsterdamgold.com you can easily purchase silver, palladium, platinum or gold:

  1. Select the product(s) you want to purchase; The prices in the shop are linked to the current rates and are adjusted every minute. For every product the delivery time is indicated and all prices are, where applicable, including VAT.
    1. Click on the shopping cart; here you will see the complete overview of the number of products you want to buy, the corresponding price, the desired shipping method and payment method.
    2. Select the shipping method; select storage with AmsterdamSafe.
    3. Select the payment method; here you can select iDeal or money transfer.
    4. Click confirm; once you have confirmed the order, your purchase is registered and your order is processed.

When your precious metals have been stored with AmsterdamSafe you will receive an invoice and depot overview.

Your storage contract and the associated administration (including our safe location system, your file and corresponding bank statements) provides the irrefutable evidence that your stored precious metals are inalienable economically and legally owned by you.

[/toggle_content] [toggle_content title=”How can I collect my precious metals?”]

You can always make an appointment to collect your precious metals. Normally, an appointment and a viewing can be arranged within one workday and sometimes even within a few hours. You can make an appoint to collect your precious metals by phone 00 (31)20 658 95 58.

You are required to identify yourself as accountholder in order to collect your precious metals. You can also give out an authorization form document to authorize someone to collect your precious metals for you.
[/toggle_content]

[toggle_content title=”How soon can I collect my precious metals?”]

You can always make an appointment to collect your precious metals. Normally an appointment and a viewing can be arranged within one workday and sometimes even within a few hours. You can make an appoint to collect your precious metals by phone 00 (31)20 658 95 58.

[/toggle_content]

Account
[toggle_content title=”How safe are my personal details?”]

Your personal details are kept with the utmost care by AmsterdamSafe. AmsterdamSafe has a digital administration which cannot be accessed remotely. The paper records of AmsterdamSafe are safely secured, as you may expect from a company that specializes in safe storage. Your details are therefore optimally protected against loss and theft.
[/toggle_content][toggle_content title=”Is my information available online?”]

No, for safety reasons your information is not available online.
[/toggle_content] [toggle_content title=”How do I get a balance statement of my precious metals holdings?”]

You can contact AmsterdamSafe by phone or e-mail to request a balance statement of your precious metals holdings. With each new transaction you will automatically receive a current statement of your precious metals holdings.

[/toggle_content] [toggle_content title=”How do I change my personal details?”]

AmsterdamSafe  provides standard forms for common changes. You can download these documents from the AmsterdamSafe website. The procedures and documentation required for the various changes can be found in the Basic Manual of AmsterdamSafe.

Would you rather receive a form by post, please contact us by phone +31 (0)20 658 95 98 or via amsterdamsafe.test.digitalvillage.nl and  info@amsterdamsafe.test.digitalvillage.nl.

[toggle_content title=”What happens with an account upon the death of the accountholder?”]

Upon the death of an accountholder, AmsterdamSafe will transfer the authority of the account to the legal heirs of the accountholder. Below is the procedure that AmsterdamSafe follows to determine who the legal heirs are.

Single account

On the passing of an accountholder, AmsterdamSafe must be notified immediately. The account will then be temporarily blocked, until it is clear who the inheritors are (this is for security reasons for maintaining the capital of the rightful claimant). The executor should indicate how to proceed regarding the precious metals and send a written notice, in addition to the information below, to AmsterdamSafe by post. Until AmsterdamSafe has received these documents, no new orders can be placed and no precious metals can be collected or sold.

–        Declaration of inheritance

–        Name, address, hometown of the executor

–        Copy ID of the executor

And/or account

When one of the accountholders dies, the other accountholder keeps control over the account. If the inheritors object to this, AmsterdamSafe should be notified immediatly. Upon receiving this notification the procedure as outlined above will be followed.

[/toggle_content] [toggle_content title=”Is it possible to open a business account?”]

It is certainly possible to open a business account with AmsterdamSafe. With a business purchase in combination with storage, you’re actually required to open a business account*. In that case, the required forms will be sent to you. You can also download these forms on the AmsterdamSafe website or request them by phone.

*When you open a business account, we need a relevant summary from the Chamber of Commerce (maximum 3 months old).

[/toggle_content] [toggle_content title=”How does my depot balance statement work?”]

Every quarter you will receive a balance statement. On this statement you will find the value of the precious metals you have stored with AmsterdamSafe. The storage fee is calculated on the replacement value of your precious metals, which sometimes means that the value of your precious metals will be increased with VAT. Your precious metals are insured for this replacement value.
[/toggle_content] [toggle_content title=”What are the payment terms?”]

The storage fee is calculated on a yearly basis for which you will receive a quarterly invoice. The payment term for AmsterdamSafe invoices is 7 days.

[/toggle_content]

Terms and conditions and documentation
[toggle_content title=”Where can I find the terms and conditions?”]

You can find the terms and conditions of AmsterdamSafe on the AmsterdamSafe website or trough this link. On request we can also send you the terms and conditions via e-mail or by post.

[/toggle_content] [toggle_content title=”Where can I find the documentation?”]

Under the tab documentation you can find all the documents related to your storage with AmsterdamSafe.
[/toggle_content]